2.5.2.3 Update SA and Change Status to Stopped

Reference: Stop Premise Based Service Process Model - Page 2 for the associated business process diagram.

Actor/Role: CC&B

Description: When all necessary information is available, CC&B transitions the Service Agreement to stopped.

•	Manual Process: The CSR or Authorized User may transition the Service Agreement to Stopped as a result of exception processing.

•	Automated Process: CC&B will automatically transition the Service Agreement to Stopped status when all required information is made available.

Entities to Configure

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SA Type

Available Algorithms

•	CI_LLREV-C - This algorithm causes service to be started under a landlord's account at a service point covered by a landlord agreement.

•	CI_NB-SAST- This SA Type Stop Algorithm executes additional logic that should be executed when a non-billed budget SA is stopped.

•	SAST-RF - This SA Type Stop algorithm refunds a service credit membership fee.

Process Names

•	SAACT - SA Activation - The service agreement activation process updates pending start and pending stop service agreements.